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WARRANTY INFORMATION

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Topline Cricket Pty Ltd will exchange or provide a store credit for items returned in a sellable condition in the original undamaged packaging within 30 days of purchase.  Proof of purchase must be submitted in the form of a receipt.

For purchases made through our website “toplinecricket.com.au”, returns for exchange or credit, unless it is a faulty product, must be returned by the customer at their cost.

Topline Cricket Pty Ltd will not refund or exchange:

  • When a customer changes their mind about a purchase
  • Items not returned in their original condition, are damaged or missing parts for reasons not due to Topline Cricket Pty Ltd fault or error
  • Any items returned after 30 days
  • Gift Cards will not be refunded
  • Gift Cards are not redeemable for cash

Warranty Return

Topline Cricket Pty Ltd will always endeavour to process the customer’s warranty claim within a reasonable time in accordance with Australian Consumer Law. You are entitled to, under the Law, seek a refund, exchange or credit if an item you purchased has a manufacturer’s fault. This is when the item purchased:

  • Does not fit the description
  • Develops a major fault during its warranty period (see below for warranty periods)
  • Is not fit for the purpose
  • Is unsafe
  • Is significantly different from the description or sample

 

CRICKET BAT WARRANTY & THINGS TO REMEMBER:

  • A cricket bat is not going to look new forever & cracks will appear.
  • Bats are made of a natural material & have an incredibly hard task of hitting a solid Cricket Ball repeatedly.
  • Cracks can occur during the Knocking-In process & do not necessarily resemble a fault/defect
  • Cracking may be an indication of insufficient Knocking-In, improper preparation/use, soft willow etc
  • A small amount of cracking is normal & has no impact on the performance of the bat. These can usually be sanded down & have been appearing on bats for centuries
  • The lifespan of a bat depends on the amount of use & care taken.
  • Added protection such as Extra Tec & Toe Protection is highly recommended for enhanced longevity
  • Some bats may require more/less preparation than initially advised. Knocking-In time is a general guide & does not mean that once you have completed the hours that your bat is ready. E.g. if your Knocking-In has not been performed up to standards you could spend 30+ hours on your bat & it may still not be ready.
  • The price of a bat does not reflect the potential longevity of the willow. In fact, the more expensive bats are made of softer willow & though they will outperform cheaper bats, they may not last as long.

BAT WARRANTY PROCESS:

Topline Cricket Pty Ltd needs to see your bat to arrange the correct course of action following a warranty claim. Currently, there is no standard remedy for a claim. Each claim will depend on the circumstances & is taken on a case to case basis. A course of action may include a repair, replacement, refund or having the service performed again. TC will deal with any return of a bat purchased either from our Stores or Online. We will always assess your claim in adherence of the Australian Consumer Law. All cricket bats sold by TC have a 12-month warranty against damage deemed to be manufacturing fault & no fault of the consumer. Most claims cannot be remedied instantly.

THE WARRANTY DOES NOT COVER:

  • Damage that occurs due to lack of Knocking/Playing In, or inaccurate play. Lack of knocking in may result in the bat cracking earlier than a knocked in bat.
  • Damage that occurs due to poor preparation/maintenance (e.g. lack of toe guard, over/under oiling etc)
  • Damage due to moisture (wet weather) or heat (do not leave in car boot/direct sunlight etc)
  • Damage from non-leather or composite balls (including bowling machine balls)
  • Improper use (including hitting things others than cricket balls – e.g. stumps)
  • Bats will not be exchanged or refunded due to the handle breaking, edge, toe or surface cracking. This is not regarded as a fault of the bat other than the fact that it is the nature of the product and it will not alter the performance or quality of the bat. In these situations, the Bat will be repaired under warranty at no cost to the Customer.
  • Yorker damage to the toe of the bat

CRICKET HELMETS

  • All Cricket Helmets sold by Topline Cricket Pty Ltd will include a 6-month warranty.
  • Warranty covers size adjuster (dial) breakage.
  • Helmets will not be replaced due to any damage caused by the impact of a ball
  • If the fault is major the decision to replace, refund or be given store credit will be made by the store but on borderline cases the Manufacturer will be sent the product to make the decision.

 

CRICKET BAGS

 

  • All Cricket Bags sold by Topline Cricket Pty Ltd will include a 12-month warranty.
  • The warranty covers split seam or stitching, faulty zipper and faulty wheel(s)
  • Cricket Bags during the 12 months that have become damaged due to excessive wear and tear or been carried or wheelied incorrectly will not be refunded unless the bag has an inherent defect
  • A replacement, refund or store credit will be given when a product fault is major. Whether a product fault is major is determined by Topline Cricket Pty Ltd and in some cases in conjunction with the manufacturer.

 

CRICKET SHOES

  • All Cricket shoes sold by Topline Cricket Pty Ltd will include a 6-month warranty.
  • The warranty covers a split seam or stitching, spike blow out or separation of sole.
  • The warranty does not cover wear and tear, or heavy use.
  • A replacement, refund or store credit will be given when a product fault is major. Whether a product fault is major is determined by Topline Cricket Pty Ltd and in some cases in conjunction with the manufacturer.

Topline Cricket Pty Ltd Is committed to ensuring the correct outcome in all warranty claims.

  • We will endeavour to process your claim at the quickest possible time.
  • All warranty claims must be taken to Topline Cricket Pty Ltd if the purchase was made through “toplinecricket.com.au” an email should be sent to sales@toplinecricket.com.au.
  • Not all warranty claims are the same and decision will be made on each individual basis.
  • All warranty claims must be accompanied with a proof of purchase. In some instances, if the sale was processed under the Customer’s details our staff member may be able to access your records if the original receipt was lost.
  • Once we receive the claim and the product or image of the fault is inspected, we will send you an email to notify that we have received your claim and product.
  • When a decision is made on your claim, we will notify you of the approval or rejection of your claim.
  • If your claim is approved a refund or store credit will be processed. For online customers refund will be processed and applied to your credit card or original method of payment.
  • If you have not received a refund or action on your claim please email sales@toplinecricket.com.au